Credit Card Charged but no Balance
Just tried to activate & refill a new T-Mobile number. The activation appears to have worked but when trying to charge my account with my Brazilian credit card the site kept saying that there was a...
View ArticleError happens. Last error is AUTHENTICATION.
settings->about phone->System Update Check for software updates I get:Error happens. Last error is AUTHENTICATION. How can I resolve this?
View ArticleRe: Tmobile did not exchange iphone 5s which came with a scratch
Hi, thank you for your answer.I'm definitely outside of the buyer's remorse period, so if I decide to do a handset exchange- will I get a completely new device?
View ArticleUnlock Nokia Lumia 521
how can i get a code to unlock my nokia lumia 521 to use outside of the use and hwo long does the code take ?
View ArticleContacts crashes since 4.3 update?
Hello,The 4.3 update went incredibly smooth and all of the features are relatively stable since the update. However, since last week, the contacts now crash with the message, " Unfortunately the app...
View ArticleRe: Contacts crashes since 4.3 update?
Hi bkalenda7 Certainly want you to be able to make sure of such an important feature. As long as you are confident that all of your contacts are backed up through your active sync, I would recommend...
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Re: Unlock Nokia Lumia 521
Great question jaycsmile There are a few requirements for unlocking your device that you can find here SIM Unlock your phone If you meet all the requirements, please Contact Us and we will get that...
View ArticleRe: new LG G2 and won't read SIM card from the phone we transferred from and...
OK, thank you! Actually the PUK part was something that I read that "could possibly" be the problem. The actual phone screen itself just keeps saying that "there is no SIM CARD detected". I just...
View ArticleRe: Please, give me unlock code for my iPhone 5S
Hello, Brian! But me need meet or not meet this requirement: If you are on a Prepaid plan, you have had more than $50 in total refills on the deviceif I have plan Pay As You Go ?
View ArticleRe: Desbloqueio Galax S SGH T959 - Vibrante
Hello,How do I communicate with you?I would love to desboquear cell ...Thank you! 2013/12/22 Leandro Ramalho <lrmusico@gmail.com> Hello,I am Brazilian, and I got a gift from a friend's cell...
View ArticleUnlock iphone 4 Tmobile Croatia
Hello everyone, sorry formy english, I'm Italian..I would like tounlock myiphone 4lockedtoTMobileCroatia, but I can notcontact anyone, live chatdo not have thephonenumberforyouto sign up, becausemy...
View ArticleMy Experia Z keeps vibrating constantly on or off
Although I made a factory reset, the phone keeps vibrating constantly even if it is off. Anyone can help?
View ArticleRe: My coverage has disappeared from my home. Every call drops as soon as a...
My zip code is 37341. Just as mysterious as the disappearance of mycoverage was its return an hour after sending my querry. Sent from my NOOK
View ArticleRe: Usage summary on my.t-mobile.com is incorrect
Hello llebaron, It's definitely concerning that you'd receive notifications about minute overage when you haven't exceeded your minutes. Can you tell us a bit more about your rate plan? If you dial...
View ArticleRe: t-mo "simple" 200mb data plan
It sounds like you are on an old plan. Since April, there is now only one regular (aka "postpaid") plan - called "Simple Mobile Plan". 4 lines would cost $50 + $30 +10 +10 for a total of...
View ArticleRe: help
Hi there mjmiddleton, When you place an order for equipment, the funds are confirmed and then order starts processing but if there are not funds available when your device is ready to ship, your bank...
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Re: Credit Card Charged but no Balance
Hi marcelo.wiermann, We really want you to be able to use your service! Can you tell us more about the error message that you see? Has the $70 posted to your bank account yet? Do you have a different...
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Re: My coverage has disappeared from my home. Every call drops as soon as a...
See, even on a holiday, TM gets things up and running in short order. It sounds like a tower malfunction that was quickly fixed. In heavily congested areas, if a tower goes down, there is usually...
View ArticleRe: Virus on Samsung Galaxy S4?
There is no virus on your phone. It's purely coincidental that it happened. The only way you could have gotten a virus is if the device is used before and it has been hacked. If you got it new then...
View ArticleRe: Is it normal to be without a working phone, while waiting for a replacement?
Thank you for your replies. :) We did find a friend that had a Tmobile (sim) phone we could use. We have only been with Tmobile for 20 months. So we are still new to the workings of this mobile company...
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