Re: LG G2 Kitkat 4.4 Upgrade Not Installing.
It might be having problems since you are not updating in the USA where it was intended.You are probably better off calling LG.When you are using their computer program that is bypassing T-Mobile for...
View ArticleRe: Simple Choice Family plan - no credit check, ETF reimbursement
I followed the instructions and sent the email to resolve this matter especially that the screenshot clearly indicates this is a simple choice plan and the ETF offer showing in the screenshot. The...
View ArticleHow much do I owe?
How can I find out how much I still owe on my cellphone? I want to cancel my service. Do I have to call to find out or can I check it online?
View ArticleRe: Questions about Switch Carriers deal
Hi there! Thank you for reaching out, we are happy to answer your questions. You do not have to switch over an entire plan, you would just need to complete the requirements for whatever lines you are...
View ArticleRe: One rural tower
Hi there! Thank you for your feedback on this tower, we've passed it along, and are excited for all the 2G upgrades that are being implemented! -Erika
View ArticleRe: Charged For A FaceTime Call
Hi! Have you had an opportunity to email us with the instructions we've messaged you previously? -Erika
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Re: Simple Choice Family plan - no credit check, ETF reimbursement
Hello, thank you for emailing us so we could pass this feedback along to the appropriate teams. We understand the confusion the link placement caused you and apologize. The link is the only thing on...
View ArticleRe: Wi-Fi Calling doesn't work (iPhone5, iOS 8 beta 5)
Hi, I have exactly the same issue. Can you please contact me to provide me the solution to enable Wifi calling on my Iphone 5 Beta 5. Thanks,Fl
View ArticleRe: People Can't Hear Me
This is NOT answered. We are experiencing the same issues with a Galaxy Lite phone.One thing we have tried is to switch to "WiFi calling only" when at home. This is because we are in an area where...
View ArticleRe: Email --> To SMS seems not to work again
No, this was by no means answered. Please, don't mark it as answered. There was nothing to comment, as we were waiting for help from T-Mobile.
View ArticleRe: flex cable micro SD SIM card port holder
well... 1- my software version are : Windows 7.8 , OS Version 7.10.8862.144 (Ithink,,no more update availables) 2 - backing up and a master reset. I make this so manys times... 3 - I want to send to...
View ArticleRe: T Mobile My Account Option to display usage in notification bar grayed out
I believe t-mobile is having a problem with this app though it's really a good app.. this is a known issue. but yeah,as time goes by with their updates it might resolve the bugs any way.. once i got...
View ArticlePush notification
I keep getting a push notification from Tmobile My Account saying that I can double my data if I add a tablet and then I can either click accept or decline in my notification pull down. I have clicked...
View ArticleRe: Full bars and 'H' but no data
It is only in this one area. I had a text conversation with a customer care representative, and they said they would "put in a report" but that was over a month ago and yet it's still doing it today...
View ArticleNetwork Searching
I have a LG Optimus L9 , and just returned from 10 days in Mexico. When I arrived back in Miami and turned my phone on, it finds TMO network for about 2 seconds and goes into searching for a network....
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Re: This is RIDICULOUS >:l Twenty minutes of battery life
You paid almost $300 for that phone Like everyone else here has said, you may want to see what apps if any are draining your battery. However, your best bet may be to return the phone to the store you...
View ArticleRe: 10+ Year Customer: Any reason to stay?
tyeesha wrote:Yeah, but double tax your customers.. Actually, it's the other carriers that can end up double-taxing you. In some states the carrier has to charge sales tax on a phone's MSRP even though...
View ArticleRe: I can't check the usage details on my one of my lines
@tmo_erika: The problem is not answered. It has been escalated internal to T-Mobile and is not fixed. Do I understand that I need to post a "not solved" every <36 hours to make sure this isn't...
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