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so confused..
so i did the whole switching from one phone carrier to tmobile and the girl told me i would be paying a $140 a month.im seeing on my bill that is $40 more than what they had told me. can someone...
View ArticleComplaint about TM practice in stores`
Got a bill. Called CS to complain because a charge was NOT on the bill. Situation: Bought a new S5 for one of our lines in Miami TM company store. Told rep in store I would pay for it (wanted the...
View ArticleRe: Complaint about TM practice in stores`
Whoops. There is an error in above post because I started it last night (Friday) when the "insurance" papers (5+ pages double sided) came and finished it today (Sat.) after the bill came. The facts...
View ArticleNo service
Hello, I am having some trouble with my service on my phone. My phone was working fine until later tonight. Now all my phone is saying is no service. I have bars and I have Wi-Fi, but when I try to...
View ArticleHow come I cannot use Skype while connected on this device?
I can connect with everything else just fine, but Skype will not connect online anymore when I am using this hotspot device. I would like to know why. Skype is very important for me to do business,...
View Articletrying to pay phone bill
Just spent 45 minutes trying to pay phone bill on my account one time payment finally had to call 800# to keep from be late. Pretty disgusting
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Re: Puk number?!
Hi bcherven! It is definitely no fun to be locked out of your phone! We certainly want to get it back working for you!We've sent you a message directly to your inbox. If you'll look at the top of the...
View ArticleRe: S4 problems. I got replacement 3 times and still problems!!!
Hey kwonzie253, It sounds like we need to do some troubleshooting, we want you to have a working device! I've sent you a private message with instructions on how to contact us. Please click on the...
View ArticleRe: confused about the etf..
We are absolutely here to help! Did you have any specific questions that could be answered or did you want a general overview? If you had specifics, we urge you to Contact Us using the Live Chat link...
View ArticleRe: IMEI blocked after months of usage
Hi locptran! We are so sorry to hear that this happened, and we certainly want to assist as best as we can with this. We've sent you a message directly to your inbox. If you'll look at the top of the...
View ArticleRe: Galaxy S4 Connection Problem Since Recent 4.4.2 Software Update
Hi ryan717! We really appreciate you giving us this feedback and these details so we can make sure to pass them along to the right parties. We always want to make sure our service is working properly...
View ArticleRe: how do i unlock my sim card if i accidentally locked it?
What if it is after hours?
View ArticleRe: MY NOTE 3 SCREEN WENT BLACK BUT IT STILL WORKS
Hi olabode10!! Judging by the buttons you mentioned, it sounds as if you have attempted a hard master reset. If this has not worked, we may need to take a closer look at this for you! We've sent you a...
View ArticleRe: 6 hard credit inquiries & no service!!
We would love to look into this with you with more information. I have sent you a private message with instructions on how to email us directly. We look forward to working with you. If you're unsure...
View ArticleRe: how do i unlock my sim card if i accidentally locked it?
Tech care may be able to help you, also if by chance you have the plastic card where the sim card was pop out of it should be there as well
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