I've moved to T-mobile late September from Verizon.
I had 2 lines that had ETF of $510 total. Submitted the form as soon as possible.
When I checked with the tracker, it says Received 10/13, Approved 11/12 with below saying "We've approved your reimbursement application. You should receive your reimbursement within 2-3 weeks."
It's now 5th week from approved status and I haven't received the reimbursement. Nor it highlights the 3rd step "Mailed"
I have called CS and received no satisfying response. They just read off the reimbursement tracker and thats it.
Wish someone could help me on this issue.