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Channel: T-Mobile Support: Message List
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Re: Phone not ringing when on Wi-Fi calling

Thanks, Halla, for validating my problems. I had to restart my phone aw days ago and this problem was temporarily corrected, but it to seems to revert to the same problem. My network is not the issue....

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Re: Check remaining minutes

Hi timofti! Your remaining balance will indicate how much more you can call internationally. We do not currently have a #code specific to international calling minutes, because your balance could be...

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Re: If I unlock my phone legally (since I've fully paid for it), will I get...

Hi telmanri! Check out this page for the details on unlocking your phone: Unlock your mobile wireless device. And this page is interesting on how software updates work: Where's my software update?...

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Re: Apple iPhone 5s WiFi Calling

Did you do all this...?Settings>Phone>Wi-Fi Calls>Turn OnUpdate Emergency Address>Save It should displayed 'T-MOBILE Wi-Fi' on the top left in between the bars and clockWorking great for me!

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Re: Simlock iphone 5

Have you tried calling T-Mobile to see if they will tell you what it is?

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Re: My order hasn't been shipped yet.. Can I change the shipping address?

Hi nylanguyen! In most cases we don't have the ability to change the shipping address once the order is placed. Did your order make it to you safely?

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Re: Wifi Calling on iOS8

I am afraid that 'Wi-Fi Calling' will ONLY be available for iPhones 5c, 5s, and up. Apple wants you to upgrade!

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Re: Galaxy Note 3 Android Updates

HiWell yes the Sprint variant of note 3 is receiving the kitkat 4.4.4, I am assuming we will get it as well some time soon, however if Samsung decides to skip it,  I am sure we will get android L...

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Iphone 6 plus delivery

I ordered Iphone 6 Plus on 9/12 Friday at 10.49 AM, till 16th evening T-Mobile order tracking was showing status as Back Order on 9/12 Friday at 10.49 AM. on 18th they changed date, Back order 09/17....

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Re: WiFi Calling (Unlocked iPhone 4S)

Only cell phone that come from T-Mobile will have Wi-FI calling app pre-installed.

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unsatisfied customer

I am thinking of cancelling my plan because I have no service in the areas that I go. The coverage map shows service in these areas but there is none. Which is basically the entire four corners area....

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Re: Does T-Mobile support "WiFi calling" with an iPhone 4s and IOS 8?

I think only cell phones sold by T-Mobile have "Wi-Fi Calling" app pre-installed.

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Re: Does T-Mobile support "WiFi calling" with an iPhone 4s and IOS 8?

Carrier Update?

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Re: What's Your Status?

Great to hear! My account finally got charged whuch is refreshing!

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Re: Wifi Calling on iOS8

Realistically speaking, both T-Mobile and Apple stand to gain if they can get you to upgrade your hardware. T-Mobile most certainly gets a cut from the sale of new phones. It's sad because the iPhone...

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Re: iPhone 5 with iOS8 Gold Master - No WiFi Calling Option

Hi Jennifer,Can you give a tmo perspective on what is happening? I can't understand why 5 users should be left out in the wi-fi calling cold... after all the phone is good working on 3rd party calling...

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Re: IPhone 6 plus back order. What it does mean.

I ordered Iphone 6 Plus on 9/12 Friday at 10.49 AM, till 16th evening T-Mobile order tracking was showing status as Back Order on 9/12 Friday at 10.49 AM. on 18th they changed date, Back order 09/17....

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iOS 8

Apple Inc still disappoints it users by adding useless app, the only good thing that came out of it was google maps. Anybody else have something to share

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International Call Charges over $1000 - Need Help!!!

I have a bill with International Call Charges over $1000. I need help in resolving this situation. I would like to admit its may fault but i never received a notification via text/email/phone call from...

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Re: Is it normal for my network to show AT&T?

If you are familiar with the area I am where Atlanta Road meets 285. Right next to the Pilot Trucker station.

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