Re: need to activate new phone just received
Hi aprilsnow ! We want to make sure your service is fully functional! Do you already have service with T-Mobile? If so did you receive a new sim card?
View ArticleNo service in Canada
I have a Simple Choice plan, but when I got into Canada my phone showed no service. I tried restarting my phone, resetting the APNs, turning on data roaming, but I kept seeing no service. I finally...
View ArticleRe: Galaxy Light-error when clearing cache partition.
Hey Maria, Thanks for the reply. I will give you my software version, but I already know I'm not using the newest version. This is how this whole thing started and since then I've been getting bounced...
View ArticleRe: What is the short code 22300 mean on my bill usage?
Nooooo....it's happening again. worked great for 4 - 5 days, but starting today I missed a lot of group texts, and of course the missed texts were replaced with "22300 DirectToConsumer" on my bill. I...
View ArticleRe: Question about unlimited music streaming
Hello Shawn, thank you for your post. Are you on a Simple Choice plan? Are you using the Spotify application? You can find more information about our music freedom service and requirements here: Free...
View ArticleRe: Lumia 925 headhphone jack is not working
Hi chris.m.mckee ! We want to make sure you have a great experience with your device! Since you have already tested multiple headphones have you attempted a factory/master reset to out rule a software...
View ArticleRe: What is the short code 22300 mean on my bill usage?
Is it possible your phone was on wifi calling when those messages should have come in?I have noticed that with my s5 turning on wifi calling sometimes messaging will fail until I turn it off. And the...
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Re: Do I need a refill card for $30/month UL web text & 100 min talk plan?
Hello, it's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like...
View Article[[=HBT=]]$@~MuℳBAi Esℂoℝts SEℝVℐℂE(=+098*921243*23+=){MoDeL No.553}MuℳBAi...
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View ArticleProblems with Signal Booster order
I placed an order for an SB but when I enter in the order number and zip code, I continually get the returned message, "One or more of your entries was invalid. Please check your entries and try...
View Articleincorrect billing
My bill is not correct. I canceled my service within the 14 day buyers remorse period, but I am still receiving a "LATE" notice for $75
View Article[[=BRQ=]]$@~MuℳBAi Esℂoℝts SEℝVℐℂE(=+098*921243*23+=){MoDeL No.554}MuℳBAi...
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View ArticleRe: The "Enter" button not highlighted after entering unlock code
I put the SIM card back in the phone and it only registers the networksfound here in Finland. I attempted to contact T-Mobile with my mobile phonebut it did not go through. I will try it through Skype...
View Article[[=BTQ=]]$@~MuℳBAi Esℂoℝts SEℝVℐℂE(=+098*921243*23+=){MoDeL No.555}MuℳBAi...
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Re: The "Enter" button not highlighted after entering unlock code
Bummer. I hope you are soon able to get through with Skype or the online chat. Best of luck! You're in a rather Lumia friendly country now.
View ArticleRe: LG Gflex Connectivity Issues
Hello, a SIM unlock would not help your connectivity issues. Please contact us at your earliest convenience so we can help you troubleshoot, thank you.Contact Us
View ArticleRe: galaxy 3 froze, did master reset, touchscreen wont work to access anything
Do you have a screen protector or anything?If not and you have already tried the master reset your screen may have gone bad.
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