Hi rkidder!
We want your SMS email working great! We may need to look into a trouble ticket for an issue like this. While we would normally provide our email address, we are currently experiencing a very high volume of emails, and it may take 48 hours or more to hear back from us via that channel, however, in the interest of expediting your service and getting you taken care of as quickly and efficiently as possible, we offer a private message through either Facebook or Twitter as an alternative. When you do so, please feel free to include the URL of this post for reference. Thanks!