I just received my iPhone 6 from the apple online store. I called T-mobile to activate it and set up service (previously on Verizon). I was told that the sim card installed in the new phone is a "place holder sim" and that I would have to order a new sim from T-mobile.
I popped the sim out and it says "t-mobile" and I have an iccid so I don't understand why they can't set me up with the installed sim?
Any idea if this is true or did I get a representative who doesn't understand how this should work?